Privacy Policy

Privacy Policy

Introduction

Welcome to https://combi-boiler-repair-expert.vibereports.co.uk (hereafter referred to as “our website” or “we”). We are committed to maintaining the privacy and security of your personal information. This Privacy Policy details how we collect, use, protect, and share data when you interact with our online platforms and services.

Scope

This policy covers all aspects of our website, including but not limited to:

Please note that this policy does not extend to external websites, apps, or services linked from our platform, as they have their own privacy practices governed by separate policies.

Processing Activities

This Privacy Policy is relevant when you engage in any of the following activities:

  1. Using our applications and services as an authorized user.
  2. Visiting and interacting with our websites.
  3. Subscribing to receive newsletters, emails, or other communications from us.
  4. Providing feedback, product reviews, or participating in surveys.

Personal Data Collection

We collect various types of personal information, including:

  1. Account Information: Details required to create and manage your user account on our platform.
  2. Payment Information: Data needed for processing transactions, such as card details and billing addresses.
  3. Financial Information: Records of purchases, transaction history, and banking information (if shared).
  4. Purchase Information: Items you buy from us, quantities, and associated prices.
  5. Mobile Device Identifiers: Unique device IDs, mobile phone numbers, or other device-related data for authentication and analytics.
  6. Location Data: Information about your physical location when using our location-based services.
  7. Feedback and Reviews: Content you submit, including comments, ratings, and product reviews.
  8. Social Media Information: Data from social media platforms when you interact with our content or use our social media tools.
  9. Product Information: Details about products you view, search for, or purchase on our website.

We obtain this data through direct user input, interactions with our systems, and automated technologies, including cookies (as explained below). Additionally, we may receive personal information from third parties who assist us in providing services, subject to their respective privacy agreements.

Cookies

We use cookies to enhance your experience on our website and for analytics purposes:

  • Strictly Necessary Cookies: These ensure basic functions, such as enabling user navigation.
  • Preference Cookies: Used to remember user settings and preferences.
  • Analytics Cookies: Track website usage and provide insights for improvement.

Users can manage their cookie choices through our Cookie Manager, allowing them to control which types of cookies they accept.

Retention and Deletion

We retain personal data only for as long as necessary or permitted by law. The specific periods vary based on the type of data and its purpose. Once the retention period expires or when the purpose is fulfilled, we securely delete or anonymize the data.

Security Measures

To protect your personal information, we implement robust organizational and technical safeguards:

  • Employing encryption for secure data transmission.
  • Utilizing secure third-party processing services.
  • Regularly reviewing and updating our security practices to adapt to emerging threats.

Children’s Privacy

We do not intentionally collect or store personal information from children under the age of 18. If you are a parent or guardian concerned about data collection, please contact us using the details below.

Your Rights

Depending on your jurisdiction, you have various rights regarding your personal data:

  • Access and Rectification: The right to access and request corrections if your data is inaccurate or incomplete.
  • Erasure and Restriction: Ability to request the deletion or limitation of processing your data under certain conditions.
  • Data Portability: Receiving a copy of your data in a structured format, portable across systems.
  • Objection and Non-Discrimination: Right to object to processing based on legitimate interests, with no adverse impact.
  • Filing Appeals/Complaints: You can report any concerns or complaints about our handling of your data to the appropriate authorities.

To exercise these rights, please contact our Data Privacy Team at [email protected] or via post to our registered address.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with an updated effective date. We encourage you to review this policy periodically for the latest information.

Contact Information

If you have any questions, concerns, or requests regarding your privacy:

We aim to provide prompt responses to all legitimate inquiries.